Privacy Policy

Privacy Policy

How Madrid Experience collects, uses and protects personal information.

Last updated: 14 August 2026

Madrid Experience respects your privacy. This policy explains what personal data we may collect when you browse our website, contact us, request information or make a booking enquiry, why we use it, how long we keep it and the rights available to you under the General Data Protection Regulation (GDPR) and applicable Spanish data-protection law.

1. Who is responsible for your data?

Planet Club is the authorised meeting point for the experience. Contacting Madrid Experience through the details above is the appropriate way to ask questions about this policy or exercise your data-protection rights.

2. Information we collect

Information you provide

When you contact us through WhatsApp, email or a website form, we may receive your name, email address, contact details, preferred date, number of participants, the service you are interested in and any message or special request you choose to send. Please do not include sensitive personal information unless it is genuinely necessary for us to respond.

Information collected automatically

When you use the website, technical information may be collected through essential cookies, server logs and analytics tools. This can include your IP address, browser and device type, approximate location, pages visited, referral source and interaction data. Cookie preferences are managed through the consent controls displayed on the website.

Information received from third parties

If you contact us through WhatsApp, Google or another external service, that provider may process information under its own privacy terms. We may also receive the booking details needed to coordinate an experience when an authorised booking or tourism platform sends us a customer request.

3. Why we use personal data

  • To answer enquiries and provide information about Pub Crawl Madrid, VIP tables, group bookings and private events.
  • To check availability, organise a requested service and communicate practical booking details.
  • To keep the website secure, prevent misuse and diagnose technical problems.
  • To understand website performance and improve our content and services, subject to your cookie choices where consent is required.
  • To comply with legal obligations and respond to lawful requests.
  • To send marketing communications only when there is a valid legal basis, including consent where required. You may opt out at any time.

4. Legal bases for processing

Depending on the situation, we process data because it is necessary to take steps at your request before providing a service or to perform an agreed service; because you have given consent; because we have a legitimate interest in responding to customers, improving the website or protecting the service; or because processing is required by law. Where we rely on consent, you may withdraw it at any time without affecting processing already carried out lawfully.

5. Who may receive your data?

We do not sell or rent personal data. Information may be shared only when necessary with service providers that support the website and communications, such as hosting, website maintenance, analytics, email or messaging services; with venues or operational partners when required to organise the service you requested; with professional advisers; or with public authorities where disclosure is legally required.

Providers act under their own terms or appropriate data-processing arrangements. Some providers, including global technology and messaging services, may process data outside the European Economic Area. Where required, transfers are protected through recognised safeguards such as adequacy decisions or standard contractual clauses.

6. How long we keep information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. Enquiries and booking communications are retained while they are being handled and for a reasonable period afterwards to manage follow-up questions or claims. Information required for legal, accounting or tax reasons may be kept for the period required by law. Marketing information is kept until you withdraw consent or object, and technical information is retained according to the settings and retention periods of the relevant website tools.

7. Cookies and analytics

The website uses cookies and similar technologies. Some are necessary for security and basic operation. Optional analytics or marketing technologies should operate according to the choices available in the cookie banner. You can accept, reject or customise optional cookies and can also remove cookies through your browser settings. Blocking essential cookies may affect parts of the website.

8. Your data-protection rights

Under the GDPR, you may have the right to request access to your personal data, correct inaccurate information, request deletion, restrict processing, object to certain uses, receive eligible information in a portable format and withdraw consent. You also have the right not to be subject to certain solely automated decisions. These rights are subject to the conditions and exceptions established by law.

To exercise a right, email pubcrawlmadridexperience@gmail.com and clearly describe your request. We may need to verify your identity before responding. Requests are generally answered within one month, although the period may be extended where permitted for complex or numerous requests.

If you believe your data has not been handled correctly, you may contact the Spanish Data Protection Agency (AEPD). You should normally contact us first so that we have an opportunity to address the matter.

9. Security

We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. No website or transmission method can be guaranteed completely secure, so please avoid sending unnecessary confidential information through open communication channels.

10. Age restriction

Madrid Experience nightlife services are intended for people aged 18 or over. We do not knowingly request personal data from children for these services. If you believe a minor has provided personal information, contact us so that we can review and delete it where appropriate.

11. External links

Our website may link to third-party websites or services. Their privacy practices are controlled by those third parties, and we recommend reading their policies before providing personal information.

12. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated revision date. Material changes will be communicated when required by law.

13. Contact

For privacy questions or requests, contact pubcrawlmadridexperience@gmail.com. For general booking questions, visit our English contact page.