Cancellation Policy
Simple rules for changing or cancelling your Madrid nightlife booking.
Standard Pub Crawl bookings
Contact us as soon as possible if your plans change. Requests received at least 24 hours before the confirmed start time may be moved to another available date or reviewed for a refund according to the original sales channel and payment conditions.
Late cancellations and no-shows
Cancellations received less than 24 hours before the start time, failure to attend, late arrival after the group has departed or refusal of entry caused by missing ID, dress code or inappropriate behaviour are normally non-refundable.
Groups and private events
Private groups, tables and tailored events may require deposits or supplier commitments. Their specific cancellation deadlines and non-refundable costs will be stated in the booking confirmation and take priority over the standard policy.
Bookings made through another platform
If you booked through GetYourGuide, Viator, Tripadvisor, an affiliate, hostel or another reseller, changes and refunds must normally be requested through that platform and are governed by its booking conditions.
Cancellation by Madrid Experience
If we cancel the activity and cannot provide a suitable alternative, customers who paid Madrid Experience directly will receive a new date or a refund of the amount paid for the affected booking. We are not responsible for unrelated travel, accommodation or personal expenses.
How to request a change
Use the Contact page and provide the booking name, date, number of guests and booking channel. A request is not accepted until confirmation is issued by Madrid Experience or the original reseller.
Consumer rights
This policy does not restrict any mandatory rights that apply under Spanish consumer law.